Refund Policy

Empresses & Emperors

Refund Policy

We do not accept returns or exchanges on orders. ALL SALES ARE FINAL!!! Any product once received can only be returned to us for a replacement if:

  1. You received a damaged product
  2. You received a wrong product.

If you received a damaged product, please contact us with proof. You must notify us within 7 days.

  1. Photos of original package with front and back sides.
  2. Defective product with packing slip
  3. IF YOUR ITEMS ARE DAMAGED BECAUSE OF THE CARRIER CONTACT USPS AND FILE A CLAIM!!!!

https://www.usps.com/help/claims.htm

If you received a wrong product, please return to postal service in the same condition you received it, unused & unopened. 

Please Contact Us, If You Have Any Questions.

Email: [email protected]